Refund policy

Refund & Return Policy

We want you to feel confident shopping with 9SpaceX. Please read our refund and return guidelines below.

You have 30 days from the date of delivery to request a return.
Items must be in like-new condition: unused, with original packaging, tags, and all included components.
A receipt or proof of purchase is required.

Contact us at admin@9spacex.com to submit your return request.
Once approved, you will receive:
- A return shipping label (for eligible returns).
- Step-by-step instructions on how to send your item back.
Items sent back without prior approval will not be accepted.
The exact return address will be provided once your request is confirmed.

Some items cannot be returned:

The fastest way to exchange an item is to return it first and then place a new order once your return is approved.

Local Returns: Approved returns will receive a prepaid shipping label at no cost.
International Returns (Southeast Asia): Customers are responsible for return shipping fees, duties, and taxes. These are non-refundable.
Refunds are processed within 10 business days after your return is received and approved.
Refunds are issued to the original payment method.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at admin@9spacex.com.

For any return, exchange, or refund inquiries, please email us at admin@9spacex.com. We’re always here to help.