Shipping policy

Shipping Policy

At 9spacex, we aim to provide a transparent and reliable shipping process for our customers across Southeast Asia.

We currently ship to Thailand, Malaysia, Indonesia, the Philippines, and Singapore.

Orders are processed within 3–5 business days (excluding weekends and public holidays).
Once processed, your order will be handed over to our logistics partners for delivery.

We offer two types of products:

Ready-to-Ship Products (Dropshipping / D2C):
- Estimated delivery time: 15–20 days after processing.
- In many cases, customers receive orders within 10–15 days depending on location.
Pre-Order Products:
- These items may take up to 2 months for delivery.
- Process: 30 days campaign/funding period + 15–20 days processing and shipping (same as ready-to-ship items).

We do not rely on one fixed shipping provider. Instead, we partner with multiple logistics companies to ensure cost efficiency and timely delivery.

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the progress of your delivery.

Delivery estimates are provided for reference and may vary due to customs clearance, local courier delays, or peak seasons.
We will notify you promptly if there are unexpected delays.

For any shipping-related questions, please contact us at: admin@9spacex.com.